Warranty

Shop with confidence. All sex machines are backed by a comprehensive 3-Year Manufacturer’s Warranty starting from the date of purchase. Most major brands (such as Lovense, Hismith, F-machine, or Cloud 9) provide a 1-year warranty covering mechanical defects or motor failure. We are committed to long-term reliability, ensuring you enjoy total peace of mind and a protected investment.

Please read ALL of the following carefully before emailing us.

Our 3-Year Promise

We want you to enjoy your device for years to come. That’s why we offer a 3-Year Manufacturer’s Warranty against any unexpected defects.

The Fine Print:

• Eligibility: To qualify, you must be the original owner, have your receipt handy, and keep the device in its original, unmodified condition.
• What’s Covered: All parts/components (excluding normal wear and tear).
• What’s Not: Dildo attachments, power adapters, and other accessories are not covered.
• The Cost: We provide free replacement parts; customers cover shipping costs.

Beyond the Warranty:

Even if your coverage has expired, we are happy to help. We still offer free repair services. You’ll only be responsible for the cost of the replacement parts and shipping.

Warranty Exclusions

This warranty does not cover defects or damage resulting from use outside of the product’s intended purpose, as specified in the user manual. Furthermore, coverage is excluded for normal wear and tear, commercial use, negligence, or improper installation and maintenance. We cannot offer coverage for damages caused by accidents, natural disasters, unauthorized modifications, or repairs performed by third-party services.

How to Start Your Warranty Claim

To help us resolve your issue quickly, please provide the following:

• Proof of Purchase: A copy of your original receipt, invoice, or order confirmation email. It must clearly show the order number and purchase date.
• Issue Details: A brief description of the defect or problem you are experiencing.
• Visual Evidence: Clear photos or a short video demonstrating the reported issue.

All warranty claims are processed exclusively via email. To ensure a successful claim, please provide all required information and send your request to info@adultrepdao.com or adultrepdao@gmail.com. Incomplete submissions may be rejected.

Warranty Return Address

Most issues can be fixed right at home! Our goal is to get you back up and running as fast as possible, so we typically send out replacement parts rather than requiring a full return. If our team determines that your unit needs to come back to us, we will provide you with the correct return address as soon as your claim is reviewed.

Warranty Claims Gallery

Warranty Transfer Policy

This warranty is fully transferable to subsequent owners. Please retain your original receipt, as proof of purchase is required for all warranty claims.

Our 10-Year Quality Guarantee

We are 100% confident in the longevity and power of our sex machines. With proper care and standard use, our devices are engineered to provide a decade or more of reliable performance.

If your machine experiences a fault after the 3-year warranty period, you are eligible for a one-time 30% discount toward a new device. This exclusive loyalty benefit is our way of standing by our quality for the long haul.

Note: This offer is available exclusively to original customers who purchased directly from our website. It applies to a single order and cannot be combined with other promotions.

IMPORTANT: Maintaining Your Machine

The lasting power and reliability of your machine depend on consistent maintenance. Follow these steps to ensure safe, long-term use.

• Tighten Regularly: Check all nuts and bolts frequently. Loose hardware is a result of normal operation and is not covered under warranty; use the provided tools to keep everything secure.
• Lubricate the Rail: Keep the slide rail moving smoothly by applying liquid lubricating oil every 2–3 months (or sooner if the rail feels dry).