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We offer you the best customer service and provide an enjoyable shopping experience. Care that comes to you.
Warranty and Returns
Please read ALL of the following carefully before calling or emailing us.
How to Claim
Warranty claims will only be handled through the appropriate channel which is email. If you do not supply all of the requested information, your claim may be rejected. For all claims please email us at email@example.com.
1 year manufacturer’s warranty. Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear & tear. The claimant must be the original owner/purchaser produce a receipt to prove the date of purchase. The parts/components must be free from any modification. Back to base warranty, i.e. the customer is fully responsible for returning the machine at their own cost. In most cases this will not be necessary & we will send you a replacement part(s) to rectify any issue. You will be responsible for shipment costs and the parts will be supplied free of charge.
If your unit falls outside the warranty period, we will still carry out repairs on the Product with the necessary spare parts charges, but free service fee.
IMPORTANT – Service
Your machine is supplied with the tools you need to keep it maintained & in tip top condition. If something comes loose, this is not normally considered a warranty issue, you are expected to use the supplied tools to keep your machine in good working order. Make sure you check nuts & bolts at regular intervals to ensure nothing is working loose.
When you make a claim, you will be expected to provide photographic evidence of your machine / issue including close up shots of any failed component(s).
Warranty Returns Address
This will be supplied once we have reviewed your claim. In most cases this will not be necessary & we will send you a replacement part(s) to rectify any issue.
We accept returns for up to 15 days from delivery date, should you decide you do not want your item. Your item must be unused or fitted and in any original packaging. If there is damage to any returned items in transit you may be liable for a deduction in the refund to cover our costs. If we send the package to you and it is returned or refused, we reserve the right to charge the incurred shipping costs, which may be up to 30% of the value of the item, even if its unopened. Please ensure you package your item well for return. Please keep any proof of postage or collection.
Free Shipping & Fast Delivery
Please note that due to COVID-19 there may some delay in shipping your order. Please refer to your courier for tracking.
We endeavour to despatch items as soon as possible after receiving a confirmed order. There is a 24-48 hours processing time.
Exceptions may be made to this policy during holidays, sales and promotional events, and other special circumstances (including weather or disaster closures).
Free shipping rates.
Larger items will be sent directly by DHL Express and should arrive within 3-7 working days. Some smaller items may go by post and can take between 10-15 days.
For Europe countries, Australia, South Korea etc. Dildos and masturbators may be shipped separately by post, due to their obvious ‘sex toy’ nature.
We cannot be held liable for any additional charges you may have to pay should your items incur any local fees. In most cases additional charges will not be necessary.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information (Please allow an additional day or two for the tracking information to be updated).
Dao Huan accepts payments through the PayPal payment gateway, but you DO NOT need a PayPal account. This is a secure payment method that allows customers to pay using their PayPal account OR the PayPal secure terminal using a credit or debit card.
If you are not a Paypal account holder then simply click ‘Pay by Debit or Credit card’ and follow the instructions to make your secure payment.
Having issues checking out?
Please contact customer service if you have any issues making your payment. We will process the order for you and send you a payment request. This payment request will come in an email from PayPal but can be paid with any debit or credit card.
Below is a guide to checking out through PayPal WITHOUT a PayPal account.
After checkout you will be transferred to PayPal and see this page:
Select Pay with Debit or Credit card, as shown below:
Fill out the checkout as a guest form seen below:
15 Day Money Back Guarantee & Refund Policy
At Dao Huan we want to ensure that you are 100% happy with your purchase.
If you have technical or sales queries, do not hesitate to contact us: firstname.lastname@example.org. If an item doesn’t arrive or is significantly not as described, we want to make things right.
PayPal Buyer Protection also covers you in case there is a problem.
Our policy offers a full, no-hassle refund for up to 15 days from delivery date. We’d love to know what went wrong and how we can improve.
Dao Huan makes every attempt to process the refund as quickly as possible. Any refund we make will be by the same payment method used to purchase the product.
However, the item MUST be in original condition, unused with its packaging completely intact. If there is damage to any returned items in transit you may be liable for a deduction in the refund to cover our costs. Please ensure you package your item well for return. Please keep any proof of postage or collection.
Dao Huan keep your personal information private and secure.
Personal identification information
We may collect personal identification information when you place an order on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, however, users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
We accepts payments through the PayPal payment gateway. This is a secure payment method that allows customers to pay using their PayPal account OR the PayPal secure terminal using a credit or debit card. Your credit and debit card details are never revealed. All financial details always stay safe through PayPal world-class security and encryption, transaction takes place 100% in PayPal, isn’t shared with anyone, Dao Huan does NOT collect or process any financial info. And PayPal monitor every transaction to help prevent fraud.
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How we use collected information
Dao Huan collects and uses Users personal information for the following purposes: To improve customer service, your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions, we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails, the email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.