Contact Us: info@adultrepdao.com

3-Year Warranty | Discreet & Fast Delivery | Secure Payment

Shipping Policy

Thank you for shopping with AdultRepDao. We are proud to offer international shipping to customers all over the globe. We partner with the world’s best couriers to guarantee safe, on-time delivery.

Global Reach: Shipping to Over 200 Countries & Regions

We take pride in delivering our premium sex machines and adult products safely and discreetly to over 200 countries. Our primary shipping regions include:

  • The Americas: United States, Canada, Mexico, Brazil, Colombia, Argentina, Greenland, and more.
  • Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Denmark, Finland, Norway, Switzerland, Belgium, Portugal, and all European countries and regions.
  • Oceania: Australia, New Zealand, and surrounding island regions.
  • Asia: Japan, South Korea, Singapore, Malaysia, India, Thailand, Philippines, UAE, Saudi Arabia, Israel, Turkey, Kuwait, Qatar, Bahrain, Taiwan, Hong Kong, and more.
  • Africa: South Africa and other major African regions.

Don’t see your country? Feel free to reach out to us for confirmation.

Shipping Rates & Delivery Estimates

We offer straightforward shipping rates based on your total order value.

Order ValueShipping CostShipping MethodEstimated Delivery Time
Orders over $150FREEExpress (DHL / FedEx / UPS)~7 Business Days
Orders under $150$20 Flat RateStandard Shipping (Post Parcel)10–20 Business Days

Orders of $150+ (including sex machines, dildos and sex toys):

  • United States: All items—including sex machines, dildos, and other sex toys—will be consolidated and shipped via express delivery.
  • Other countries and regions: Sex machines are shipped via express courier. However, dildos, masturbators, and sex toys may be shipped separately via postal parcel to ensure successful delivery.

Orders of $150+ (dildos and sex toys only):

  • United States: All items will be shipped via express delivery.
  • Other countries and regions: All items will be shipped via postal parcel.

Shipping Restrictions

Please note that Express carriers (DHL/FedEx/UPS) often cannot deliver to P.O. Boxes or APO/FPO addresses. If you provide a P.O. Box address, your shipment may be delayed.

Processing Time

All orders are processed within 24 hours, except during holidays or peak sales.

In the event of a significant delay in the shipment of your order, we will contact you via email.

Discreet Shipping

All orders are shipped in 100% plain, unmarked packaging. The packaging and shipping label are completely discreet, with no mention of sex machines, adult toys, or AdultRepDao. Fast, private, and secure delivery. Learn more about discreet delivery here.

  • Plain Cardboard Box
    Plain Cardboard Box
  • Generic Padded Mailer
    Generic Padded Mailer
  • UPS Label
    UPS Label
  • DHL Label
    DHL Label

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Our pricing is all-inclusive. All taxes and customs duties are covered in the displayed price, ensuring no extra charges upon delivery.

For some destinations, import fees are determined upon arrival and cannot be paid in advance. This may result in slight delays. However, we still provide full customs clearance support. If you are required to pay any duties, please settle the charge and contact us for a refund of those costs.

Damages

If your order arrives damaged, please contact us so we can assist you in filing a claim with the carrier. Please retain all packaging materials and the damaged items until the claim is resolved. If the package appears damaged upon delivery, we recommend taking photos of the box before opening it.

Logistics Impacted Period

While most orders arrive within the estimated timeframe, external factors like weather or flight schedules can cause delays. Please note that shipping times are typically longer from mid-November to February due to holiday peak seasons. For the most accurate delivery date, please refer to your tracking information.

Frequently Asked Questions

We ship to most countries across North & South America, Europe, Oceania, Asia, and Africa. You can view the full list of supported destinations in the dropdown menu at checkout. If your country is not listed, it means we currently do not offer delivery to that region due to logistical or customs restrictions.

We offer two levels of international shipping:

  • Standard Shipping: Orders under $150 are usually handled by China Post and delivered by your local national postal service (e.g., USPS, Canada Post, or Australia Post).
  • Express Shipping: All sex machines and orders over $150 are shipped via DHL, UPS or FedEx for the fastest possible delivery.

Non-US orders for adult items ship via China Post for discreet customs clearance.

We offer a flat rate of $20 for all orders under $150. Free shipping on orders over $150.

While we strive for fast delivery, we cannot guarantee exact arrival dates once a package is in the carrier’s possession. Based on typical transit times, here are our delivery estimates:

  • Express Shipping: ~7 business days.
  • Standard Shipping: 10–20 business days.
  • Processing Time: Orders are typically processed within 24 hours.

We prioritize your privacy. All orders are shipped in plain, unmarked boxes or padded mailers. There are no logos, brand names, or descriptions of the contents on the outside of the package.

For international shipments, we are legally required to include a customs declaration. We use generic descriptions such as “Linear Motion Machine,” or “Silicone Gift Item” to maintain your privacy.

Our prices include all taxes and duties—no additional fees. In the rare case you’re charged an import fee, simply pay it and send us the receipt. We’ll refund the cost immediately.

While we cannot guarantee a specific delivery date once a package is with the carrier, we are happy to adjust your ship date to target your preferred arrival window as closely as possible.

A contact number is required for all international shipments to ensure successful delivery. This allows the courier to contact you directly if any issues arise. Your information is kept strictly confidential and is never used for marketing or promotional purposes.

Whether we can ship to a P.O. Box depends on the item:

  • Sex Machines: No. A physical street address is required because our primary carriers (DHL, UPS, and FedEx) do not deliver to P.O. Boxes.
  • Small Items: Yes, we can ship to P.O. Boxes as long as the parcel meets standard size/weight limits.

Regardless of the address used, all items are shipped in plain, discreet packaging to ensure your privacy.

Yes. While we cannot set this up at checkout, you can arrange it once your order has shipped:

  • Redirect via Carrier: After receiving your tracking number, please visit the DHL, UPS, or FedEx website and select “Hold for Pickup” or “Deliver to a Service Point.”
  • Collect your order: You will need a government-issued ID that matches the name on the package to collect it from the carrier location.

Note: Carriers typically hold packages for 5–7 days before returning them to the sender.

Please contact us within 24 hours of placing your order. Please include your order number and the new shipping info.

  • If your order hasn’t shipped: We can manually update the address for you.
  • If your order has already shipped: We are unable to change the destination. However, you can often use the carrier’s tracking tools to reroute the package or have it held for pickup.

Note: Once an order is processed, modifications aren’t guaranteed and may lead to delivery delays. Please verify your address. Customers are responsible for fees or lost packages due to incorrect shipping details.

If you’ve changed your mind, please contact us within 24 hours of placing your order. We’ll do our best to modify for you.

  • If your order hasn’t shipped: We can manually modify your order. We will refund the difference for a lower total or send instructions to pay the balance for a higher total.
  • If it has already shipped: We are unable to modify your order after shipment.

After dispatch, we’ll update your tracking details in PayPal or on our website. You’ll be notified automatically so you can track your order on the carrier’s website—typically within 1–2 business days.

Please note:

  • It can take up to 24 hours for the tracking link to become active once the carrier scans your package.
  • If you don’t see the email in your inbox, please check your spam or junk folder.
  • Orders placed on Sunday will typically receive tracking information on the following Tuesday or Wednesday.

Please contact us for further assistance.

Your order status will remain as “Processing” while it is being prepared and in transit. We manually update orders to “Completed” once delivery is confirmed and you have verified that everything is in order.

Don’t be concerned—tracking gaps are common. This usually means your package is in transit between countries or currently undergoing customs inspection. Scans will resume once it arrives at the next destination hub.

A signature is not strictly required, though we recommend being present to receive your order to ensure safe delivery.

The carrier may leave the package in a secure location at his discretion, such as a leasing office or porch. Otherwise, the carrier will leave a notice with instructions for rescheduling or pickup.

Kindly ensure your mobile phone is reachable in case the courier require assistance with your delivery.

We can reship your order. Please note that if the return was caused by an address error or a missed delivery attempt, you will be responsible for all costs.

We guarantee delivery. If your package is lost in transit before it reaches you, we will reship your order at no additional cost.

If your tracking info shows “Delivered” but you haven’t received it, please check with your neighbors or building manager. If it remains missing, please contact us and we will help you file a claim with the carrier.

While we take great care in packaging, accidents can happen. If your item is damaged during transit, please view our Return and Refund Policy.

Yes, we support dropshipping. We can ship orders directly to your customers in 100% discreet packaging with no mention of our brand or website.

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