We endeavour to despatch items as soon as possible after receiving a confirmed order. There is a 24-48 hours processing time.
Exceptions may be made to this policy during holidays, sales and promotional events, and other special circumstances (including weather or disaster closures).
Free shipping rates.
Total amount reaches $150, items will be sent directly by DHL Express, DHL is the fastest courier in the industry and should arrive within 3-7 working days. Less than $150, items may go by post and can take between 10-15 days.
For Europe countries, Australia, South Korea etc. Dildos and masturbators may be shipped separately by post, due to their obvious ‘sex toy’ nature.
We cannot be held liable for any additional charges you may have to pay should your items incur any local fees. In most cases additional charges will not be necessary.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information (Please allow an additional day or two for the tracking information to be updated).
DHL tracking: http://www.dhl.com/en/express/tracking.html
Post Office tracking: https://www.17track.net/en