If an item doesn’t arrive or is significantly not as described, we want to make things right.
PayPal Buyer Protection also covers you in case there is a problem.
Our policy offers a full, no-hassle refund for up to 15 days from delivery date. We’d love to know what went wrong and how we can improve.
Dao Huan makes every attempt to process the refund as quickly as possible. Any refund we make will be by the same payment method used to purchase the product.
However, the item MUST be in original condition, unused with its packaging completely intact. If there is damage to any returned items in transit you may be liable for a deduction in the refund to cover our costs. Please ensure you package your item well for return. Please keep any proof of postage or collection.