Return and Refund Policy

100% Return and Refund Guarantee

At Dao Huan we want to ensure that you are 100% happy with your purchase.

Important
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. All items must be unused. Please return the items in their original packaging within 30 days to our warehouse. So please keep all packaging for the 30 days return period.

If you have any further questions or problems, please email us at dhsexmachine@adultrepdao.com or adultrepdao@gmail.com.

Please do not attempt to return without contacting us first, you can email us and receive the proper address to return the items. We will require your Name, Order Number and reason for the return request.

Dead on Arrival
Even though all items have been QC before shipment, the damage occurred in transportation is inevitable. If your item(s) are received defective, please contact us within 48 hours of delivery via email.

All you need is to contact us and to follow this process:
1. Describe us the problem with video(s) or photo(s);
2. We will review your issue;
3. Then we will provide solutions.

Incorrect Item(s)
If the product(s) delivered to you is completed different with the item(s) you order, we will send you the correct product(s), if you don’t want we resent the correct item(s) to you, we will make a full refund to you.

All you need is to contact us and to follow this process:
1. Describe us the photo(s) or video(s) of the incorrect item(s);
2. We will review your issue;
3. Then we will provide solutions.

For the incorrect item(s), if you are able to find a use and prefer to keep it, you can suggest us and we will offer you a satisfied solution. If you don’t want to keep the incorrect item(s), please return the item(s) to us. We will bear the return shipping fee.

The Products Are Fine, But You Changed Your Mind
If you want to return product(s) for your own reasons, please contact us within 48 hours of delivery via email. However, the item(s) MUST be in original condition, with original tags, unused with the packaging completely intact. If there is damage to any returned items in transit you may be liable for a deduction in the refund to cover our costs, please ensure you package your item(s) well for return. You will be fully responsible for shipment cost, which may be up to 30% of the value of the item(s), please keep any proof of postage or collection.

Return Address
Please email us and receive the proper address to return the items. We will require your Name, Order Number.

No-hassle Refund
Dao Huan makes every attempt to process the refund as quickly as possible. Any refund we make will be by the same payment method used to purchase the product(s).

PayPal Buyer Protection always covers you in case there is a problem.